This Privacy Policy explains how PKR498 (operating at pkr498.app) collects, uses, stores and shares information about you when you use the platform. It applies to the website, the Android app and all related services. By registering an account or using PKR498, you agree to the practices described in this document. If you don't agree, please do not use the platform.
1 Overview — The Short Version
If you want the headlines before reading the full detail: PKR498 collects personal data that is genuinely needed to run the platform, process payments and keep accounts secure. We use it for those specific purposes. We don't sell it to advertisers or data brokers. We don't share it beyond what is necessary to process your transactions and protect the platform from fraud.
The longer version below covers everything in detail. We've tried to write it in straightforward language rather than dense legal text, because we think players deserve to actually understand what they're agreeing to.
Scope: This policy covers all personal data processed by PKR498 in connection with your account and use of the platform. It does not cover third-party payment providers (such as JazzCash or Easypaisa), which have their own privacy policies that govern how they handle your data within their own systems.
2 What Personal Data We Collect
PKR498 collects personal data in a few different ways — information you provide directly when registering and using the platform, information generated automatically by your use of the platform, and information needed to process and verify payments.
| Category | Examples | How Collected |
|---|---|---|
| Registration data | Full name, date of birth, mobile number, password (hashed) | Provided by you at sign-up |
| Identity verification | CNIC number, copy of CNIC, selfie or photo ID | Provided by you during KYC verification |
| Payment data | JazzCash/Easypaisa number, bank account details, transaction IDs | Provided when depositing or withdrawing |
| Device & technical data | IP address, device type, browser or app version, operating system | Collected automatically when you access the platform |
| Usage data | Games played, session duration, bet amounts, game history | Recorded automatically during platform use |
| Communications data | Live chat transcripts, support emails, feedback submissions | Created when you contact support |
We do not collect data that we don't need. We don't ask for your address, occupation, income level or other personal details beyond what is required for identity verification, payment processing and fraud prevention.
3 How We Use Your Personal Data
PKR498 processes your personal data for the following specific purposes. We do not use your data for purposes beyond what is listed here without notifying you and, where required, obtaining your consent.
- Account creation and management: Your registration data is used to create and maintain your PKR498 account, authenticate your login, and allow you to access platform features.
- Identity verification (KYC): CNIC and identity documents are used to verify that you are who you say you are, that you meet the minimum age requirement of 18, and that your payment method is legitimately yours. This is a standard requirement for any platform that processes financial transactions.
- Payment processing: Your JazzCash, Easypaisa, Raast or bank account details are used solely to process deposits and withdrawals. Payment data is handled with the highest security standards and is not used for any other purpose.
- Platform security and fraud prevention: Device data, IP addresses, login patterns and transaction behaviour are analysed to detect suspicious activity, prevent unauthorised account access and protect against fraud and money laundering.
- Customer support: When you contact our support team, we use your account data and communication history to understand your issue and resolve it efficiently.
- Platform improvement: Aggregated, anonymised usage data helps us understand which games are popular, where players encounter friction and how to improve the overall experience. This data cannot be linked back to individual players.
- Responsible gaming: Gameplay and deposit history is used to monitor for signs of problematic play patterns and to enforce deposit limits, session limits or self-exclusion requests when activated.
- Legal and regulatory compliance: We may be required to process and retain certain data to comply with applicable laws, court orders or requests from legitimate authorities.
4 Payment Data & Financial Information
Payment processing on PKR498 involves your JazzCash mobile number, Easypaisa account, Raast ID, bank account details or card information depending on which method you use. This data is sensitive and we treat it accordingly.
- PKR498 does not store full card numbers or mobile wallet PINs on its own servers. Payment credentials are tokenised and processed through encrypted channels.
- Your registered payment method is used exclusively for processing deposits and withdrawals on your account. We do not use payment data for any other commercial purpose.
- Transaction records — amounts, dates, reference numbers — are retained for fraud prevention, dispute resolution and regulatory compliance. These records are stored securely and are not accessible to any party other than authorised PKR498 staff and, where legally required, regulatory authorities.
- Withdrawals are only processed to accounts registered in your own name. This protects you from money laundering restrictions and ensures your funds can only reach you.
Third-party payment providers: When you deposit or withdraw via JazzCash, Easypaisa or any other payment service, that transaction also falls under the privacy policy of the respective payment provider. PKR498 is not responsible for how third-party payment platforms handle data within their own systems.
5 Cookies & Tracking Technologies
PKR498 uses cookies and similar tracking technologies to keep the platform functional and to understand how it is used. We don't use third-party advertising trackers or share cookie data with advertisers.
- Essential cookies: Required for the platform to function — keeping you logged in during a session, remembering your language preference and maintaining security tokens. You cannot opt out of essential cookies without stopping use of the platform.
- Analytics cookies: Used to understand aggregate usage patterns — which pages are visited most, typical session lengths, game category popularity. This data is anonymised before analysis and cannot identify individual players.
- Security cookies: Used to detect unusual login patterns and protect your account from unauthorised access attempts.
You can manage cookie preferences through your browser settings. Blocking all cookies will prevent you from staying logged in and may affect platform functionality. PKR498 does not use cross-site tracking cookies or sell cookie data to any third party.
6 How We Share Your Data
PKR498 does not sell, rent or trade personal data to third parties for marketing or commercial purposes. Data sharing is limited to what is genuinely necessary to operate the platform.
- Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners only to the extent necessary to process your deposit or withdrawal.
- Identity verification services: KYC documents may be processed by a third-party verification service to confirm authenticity. These services are bound by strict confidentiality agreements and cannot use your data for any purpose other than verification.
- Technology infrastructure: PKR498 uses cloud hosting and platform infrastructure providers. These providers process data on our behalf under contracts that prohibit them from using that data for their own purposes.
- Legal requirements: We may disclose personal data when required to do so by a court order, law enforcement request or other legally binding obligation. We will only comply with requests that are properly authorised under applicable law.
- Business transfers: In the event of a merger, acquisition or sale of PKR498 assets, player data may be transferred as part of that transaction. Players will be notified before their data is transferred to a new controller under materially different terms.
Beyond the categories above, PKR498 will not share your personal data with any third party without your explicit consent.
7 How We Protect Your Data
Data security is not optional on a platform that handles financial transactions. PKR498 applies industry-standard security practices across all systems that handle personal and payment data.
- SSL/TLS encryption: All data transmitted between your device and PKR498 servers is encrypted using SSL/TLS. This protects your login credentials, payment data and account information from interception in transit.
- Password security: Passwords are stored as salted, one-way cryptographic hashes. Even PKR498's own staff cannot retrieve your password — only you know it. This is why we will never ask for your password via any support channel.
- Access controls: Access to player data within PKR498 is restricted on a need-to-know basis. Not every employee can see your personal or payment data — only roles that specifically require it for their function.
- Fraud monitoring: Automated systems monitor account activity for patterns consistent with fraud, account takeover or unusual payment behaviour. Alerts trigger manual review before any irreversible action is taken.
- Regular security reviews: PKR498 conducts periodic security assessments of its systems and infrastructure. Vulnerabilities identified during these reviews are addressed on a priority basis.
No system is completely immune to security breaches. In the event of a data breach that affects your personal information, PKR498 will notify affected players as promptly as practicable and take immediate steps to contain and remediate the breach.
8 How Long We Keep Your Data
PKR498 retains personal data only for as long as necessary for the purposes it was collected, or as required by applicable law. The general principles we follow:
- Active account data: Retained for as long as your account remains active and for a reasonable period after account closure to allow for dispute resolution.
- KYC documents: Retained for a minimum of five years following account closure. This is standard practice for platforms that process financial transactions and may be required by anti-money laundering obligations.
- Transaction records: Financial transaction records are retained for a minimum of five years. This enables dispute resolution, fraud investigation and compliance with financial record-keeping requirements.
- Support communications: Live chat transcripts and support emails are retained for two years to allow for context in any ongoing or future queries.
- Anonymised analytics data: Aggregated, anonymised usage data may be retained indefinitely as it cannot be linked to individual players.
When data is no longer required, it is deleted or anonymised using secure processes. We do not simply "archive" data indefinitely — retention periods are actively enforced.
9 Your Rights Over Your Data
You have meaningful rights over your personal data held by PKR498. Here is what you can request and how:
Right of Access
Request a copy of the personal data PKR498 holds about you. We'll provide this within a reasonable timeframe via live chat or email.
Right to Correct
If any personal data we hold about you is inaccurate, request a correction via your account settings or through support.
Right to Delete
Request deletion of your account and personal data. Note that some data may be retained where legally required, such as transaction records.
Right to Object
Object to specific uses of your data, including certain automated processing. Contact support to raise an objection and we will review it.
Data Portability
Request your account and gameplay data in a machine-readable format where technically feasible.
Right to Restrict Processing
Request that we limit how we process your data in specific circumstances, such as while a correction request is being reviewed.
To exercise any of these rights, contact PKR498 via live chat or email at [email protected]. We will respond within a reasonable period. Some requests — particularly deletion requests — may require identity verification before they can be processed.
10 Minors
PKR498 is strictly an adult platform. We do not knowingly collect personal data from anyone under 18 years of age. If you are under 18, you are not permitted to register an account or use the platform.
If PKR498 becomes aware that an account has been created by or for a person under 18, the account will be suspended immediately, any balance returned where verifiable, and all associated data deleted from our systems.
If you believe a minor is using an account on PKR498, please contact our support team immediately so we can investigate and take appropriate action.
11 Updates to This Privacy Policy
PKR498 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements in our data practices. When we make material changes, we will update the "Last Updated" date at the top of this page.
For significant changes — such as new categories of data collection or new sharing arrangements — we will also notify active players via in-platform messaging or email, where we have a current email address for the account.
Continued use of PKR498 after a policy update constitutes acceptance of the updated version. If you have concerns about an update, please contact us before continuing to use the platform.
12 Contact Us About Privacy
Questions about this Privacy Policy, requests to exercise your data rights, or concerns about how your personal data is handled can be directed to our support team.
- Live Chat: Available 24/7 through the platform. Fastest response — typically under three minutes.
- Email: [email protected] (displayed as text only; not a clickable link).
Please mention "Privacy" or "Data Request" at the start of your message so our team can route it to the correct person. For data deletion or access requests, we may ask you to verify your identity before processing.